Returns & Replacements Policy

All our candles and wax ornaments are handmade, small-batch items and cannot be resold once opened or handled. For this reason, we do not accept returns or exchanges, unless the item arrives damaged.

If your order arrives damaged, you must contact us within 48 hours of delivery and include clear photos of:

• the damaged item,
• the packaging,
• the shipping label.

Without photographic evidence, no refund or replacement can be issued.

If the damage is confirmed, we will offer one of the following based on availability:

• a one-time replacement, or
• a partial refund.

Please note:

• Damaged items do not need to be returned.
• Only one replacement per order can be issued.
• Refunds are not available for minor imperfections, colour variations, or small defects caused by the handmade nature of the product.

This policy is in line with the UK Consumer Rights Act for handmade and non-resellable goods. We really appreciate your understanding and support for our small handmade business 💛

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